Key Facts
- ✓ More than 700 National Identity Cards (CIN) are available for pickup at the SEPcD in Manaus.
- ✓ The documents were issued between 2023 and 2025 and were not collected by the owners.
- ✓ The SEPcD operates in partnership with the Public Security Secretariat of Amazonas (SSP-AM).
- ✓ Collection hours are Monday through Friday, from 8:00 AM to 5:00 PM.
- ✓ New requests require a medical report proving the disability and take 45 to 60 business days to process.
Quick Summary
A significant number of National Identity Cards are currently being held by the Secretariat of State for the Rights of Persons with Disabilities (SEPcD) in Manaus. Specifically, more than 700 documents are awaiting collection by their rightful owners. These cards were issued over a three-year period but remain unclaimed at the agency's headquarters.
The documents in question were generated through a partnership between the SEPcD and the Public Security Secretariat of Amazonas (SSP-AM). The backlog consists of identity cards issued between the years 2023 and 2025. The facility is located in the Flores neighborhood, and specific protocols are in place for the secure release of these documents to individuals or their representatives.
📦 Unclaimed Documents Statistics
The volume of unclaimed identity cards represents a significant administrative accumulation at the local level. The documents are currently stored at the SEPcD headquarters located on Rua Marquês de Quixeramobim in the Flores neighborhood of Central-South Manaus. The agency is responsible for safeguarding these documents until they can be delivered to the persons with disabilities or their family members who originally requested the service.
The breakdown of the uncollected documents reveals a trend in issuance volume over recent years. The specific statistics regarding the unclaimed cards are as follows:
- 2023 Issuance: 30 identity cards
- 2024 Issuance: 39 identity cards
- 2025 Issuance: Over 600 identity cards
The substantial increase in unclaimed cards from 2025 suggests a recent surge in processing or a delay in collection by beneficiaries. The SEPcD continues to manage these documents as part of their service delivery protocol.
"A identidade é um documento crucial no dia a dia, pois com ela a pessoa pode ter aquele senso de cidadania, além de ser fundamental para acesso aos seus direitos"
— Selma Banes, Secretary of SEPcD
🏛️ Collection Procedures and Requirements
The SEPcD has established clear guidelines for the retrieval of the Carteira de Identidade Nacional (CIN). The delivery process is designed to be flexible, allowing the document to be collected by the cardholder, their legal representative, or a specifically authorized individual. To ensure security, the person picking up the document must present the beneficiary's ID along with their own identification.
Access to the collection service is available during standard business hours. The agency operates from Monday to Friday, with service available from 8:00 AM to 5:00 PM. Secretary Selma Banes highlighted the importance of retrieving these documents. She stated that the identity card is essential for guaranteeing access to both public and private services.
Regarding the significance of the document, the Secretary noted:
“A identidade é um documento crucial no dia a dia, pois com ele a pessoa pode ter aquele senso de cidadania, além de ser fundamental para acesso aos seus direitos”
This translates to the identity being a crucial document for daily life, providing a sense of citizenship and being fundamental for accessing rights.
📝 How to Request a New CIN
For individuals who need to request a new National Identity Card rather than retrieving an existing one, the SEPcD outlines a specific process. Applicants must visit the SEPcD headquarters to deliver required documents, undergo biometric collection, and provide a signature. The estimated timeframe for the delivery of a new card is between 45 and 60 business days.
The following documentation is required to complete the request:
- Original and copy of an updated Birth Certificate or Marriage Certificate
- Two 3x4 photos with a white background, current, and without shadows
- Updated proof of address (water, electricity, phone, or credit card bill)
- Regular CPF (Individual Taxpayer Registry)
- Email, contact number, and voter registration card
- Medical report proving the condition of a person with a disability (PcD)
Special requirements apply for minors under 18, who must be accompanied by a legal guardian (father, mother, grandfather, or grandmother). If a grandparent is accompanying the minor, they must present a photo ID of the father or mother. Applicants can verify if their document is ready by contacting the agency via WhatsApp at (92) 98276-0059 or by checking the website amcin.e-instituto.com.br.
