Key Facts
- ✓ SDEK website and application were unavailable
- ✓ The company explained the malfunctions were due to scheduled technical works
Quick Summary
On January 12, 2026, SDEK reported a significant technical disruption impacting its primary digital platforms. Users attempting to access the company's website and mobile application encountered service unavailability. The company moved quickly to address user concerns regarding the sudden outage.
The logistics giant confirmed that the root cause was scheduled technical maintenance. These operations are standard procedure for large-scale digital infrastructure. The maintenance work was intended to upgrade system performance and ensure long-term stability for the platform's millions of users.
Nature of the Technical Disruption
The service interruption occurred during a window of planned technical works. SDEK officials clarified that the inability to access the site or app was a direct result of these necessary updates. Large logistics networks rely heavily on real-time data processing, which requires periodic server maintenance.
During the maintenance window, core functionalities such as parcel tracking and label generation were temporarily suspended. The company ensured that once the technical works were completed, full service capacity would be restored. This type of maintenance is crucial for preventing future unplanned outages and enhancing security protocols.
"В компании объяснили неполадки плановыми техническими работами"
— SDEK Company Statement
Impact on Users and Operations
While the outage was temporary, it highlighted the critical nature of SDEK's digital ecosystem. Customers rely on the app and website for urgent shipping needs. The inability to generate shipping labels or track existing deliveries caused temporary inconvenience for both individual and business clients.
However, the company emphasized that the disruption was limited to digital self-service channels. SDEK's physical infrastructure, including sorting hubs and delivery fleets, remained operational. This distinction is important, as logistical operations continued behind the scenes even while the customer-facing interface was offline.
Company Response and Resolution
In response to the incident, SDEK provided a clear explanation regarding the nature of the downtime. The company stated: "В компании объяснили неполадки плановыми техническими работами." This statement confirmed that the issues were anticipated and managed by the technical team.
The resolution involved the successful completion of the scheduled maintenance tasks. Following the update, the website and application were brought back online. SDEK continues to monitor system stability to ensure that the upgrades implemented during this window provide the intended benefits in speed and reliability.