Russia Modernizes Public Services with Life Situations Approach

The White House has summarized the preliminary results of a major reboot in how the executive branch provides public services. A new format organizing state services around life situations has been developed at the federal level. This approach bundles services from various departments into sets tailored to the most common citizen needs, ranging from entering a university to the birth of a child.

The initiative has already met its initial targets. The plan to create 70 life situations at the federal level is complete, while regional adaptations have surpassed four hundred distinct offerings. The government is now leveraging this experience for further evolution. Under the federal project State for People, developers are working to automatically customize these service packages for the specific needs of individual applicants.

The White House has detailed the initial outcomes of a comprehensive overhaul regarding the executive branch's delivery of state services. The core of this reform is the creation of a new organizational method known as life situations (LS). This framework moves away from department-centric listings and instead groups services into logical bundles based on real-world events in a citizen's life.

These service sets are designed to address the most frequent needs of the population. The range of scenarios covered is extensive, reflecting the diverse requirements of the public. Key examples highlighted in the initiative include:

• Enrollment in higher education institutions
• Registration of a newborn child
• Other major life milestones requiring state interaction

The implementation of this strategy has already yielded significant results. At the federal level, the target of establishing 70 distinct life situations has been fully met. Simultaneously, regional authorities have embraced the concept, creating over 400 life situations that incorporate specific local characteristics and requirements.

The rollout of life situations marks the beginning rather than the conclusion of the reform. The government intends to utilize the expertise gained from assembling these service packages to drive the further evolution of public administration. The focus is shifting toward more dynamic and personalized service delivery.

This next phase is being implemented within the framework of the federal project State for People. Current efforts are directed toward achieving automatic customization of these service sets. The goal is to tailor the packages not just to a general life event, but to the specific needs of the individual applicant.

To ensure the success of this advanced system, the government is organizing the coordination of processing by all participants in the system. This implies a complex integration of various agencies to ensure that the customized service requests are handled efficiently and completely.

The following data points summarize the scope and progress of the initiative:

• The White House has summarized the preliminary results of the 'reboot' of the executive branch's approach to providing public services.
• A method for organizing state services in the format of life situations (LS) has been developed at the federal level.
• The plan to create 70 LS at the federal level has already been completed.
• At the regional level, the number of LS with local specifics has exceeded 400.
• Work is underway on the automatic 'customization' of service packages under the federal project State for People.