• Public transportation in Belém, Pará, and the metropolitan region is experiencing operational changes during the New Year holiday period, spanning from December 31 to January 4.
  • The adjustments are based on expected passenger demand, as determined by the Agência de Regulação e Controle dos Serviços Públicos do Pará (Arcon) and the Secretaria de Mobilidade de Belém (Segbel).
  • On December 31, operations ran with a fleet adequate for a regular business day.
  • On January 1, the New Year holiday, bus availability was reduced by approximately 50% due to lower demand.

Quick Summary

Public transport in Belém and the metropolitan region underwent significant operational changes during the New Year holiday period. The adjustments, covering the dates from December 31 to January 4, were implemented to align service levels with anticipated passenger demand.

The Agência de Regulação e Controle dos Serviços Públicos do Pará (Arcon) and the Secretaria de Mobilidade de Belém (Segbel) coordinated the schedule modifications. Service reductions occurred on the holiday itself, while reinforcements were prepared for the return rush.

Daily Operational Changes

The operational schedule was divided into specific days to address varying traffic and passenger loads. On Wednesday, December 31, the system operated with a fleet adequate for a dia útil (business day), managed by the concessionaire BRT Amazônia.

On Thursday, January 1, the New Year holiday, there was a reduction of approximately 50% in bus availability. This decrease was attributed to the lower demand typically recorded during the holiday.

Friday, January 2, was classified as an atypical day due to the holiday extension. Lines operated with adjustments proportional to the demand, following the programming of the respective companies. Saturday, January 3, maintained a regular operation for the day.

On Sunday, January 4, Arcon anticipated a fleet reinforcement due to the return of the extended holiday and increased passenger flow from neighboring municipalities. The offer was expected to be equivalent to that of a Saturday, specifically within the Metropolitan BRT system.

District-Specific Reinforcements

The Secretaria de Mobilidade de Belém (Segbel) implemented specific reinforcements for certain districts. For the Mosqueiro district, Segbel reported the addition of 82 extra buses distributed throughout the holiday days to reduce passenger wait times.

However, some users traveling to Mosqueiro reported that they did not feel the impact of the increased fleet. These passengers faced queues in São Brás and noted high prices for alternative transport options.

In the Outeiro district, the number of vehicles in operation increased by 50%, according to the city administration. For residents remaining in Belém, the administration also reinforced buses on lines passing through the city center and the surroundings of the Olímpico do Mangueirão Stadium. This area hosted the 'Vira Pará' event, which featured cultural attractions on New Year's Eve.

Feedback and Complaints 📞

Segbel emphasized that complaints and suggestions regarding the transport service can be submitted to the Municipal Ombudsman's Office. Residents have two primary channels to voice their concerns or feedback on the service quality.

The available contact methods are:

  • Email: ouv@segbel.pmb.pa.gov.br
  • WhatsApp: (91) 98415-4587

Frequently Asked Questions

How did public transport in Belém change for the New Year?

Operations were adjusted based on demand from December 31 to January 4. Service was reduced by 50% on January 1, while reinforcements were added for the Mosqueiro and Outeiro districts and the city center.

How can passengers submit complaints about the service?

Passengers can contact the Municipal Ombudsman's Office via email at ouv@segbel.pmb.pa.gov.br or via WhatsApp at (91) 98415-4587.