Moscow's January 2026 Snowstorm Causes Food Delivery Chaos

Severe weather in Moscow during January 2026 created unprecedented challenges for the city's food delivery infrastructure. Historic snowfall led to what one industry leader described as an 'apocalypse' on the roads, causing widespread delays for numerous services.

The situation particularly impacted My Food and Level Kitchen, where the owner has now provided a clear explanation for the disruptions. The company has confirmed that all operational issues stemming from the weather have been addressed, with every customer concern receiving a complete resolution.

Moscow experienced a period of extreme winter weather in January 2026, with intense snowfall creating hazardous conditions across the entire city. The accumulation of snow and ice brought transportation to a near standstill, severely impacting logistics and delivery networks that rely on road access.

The owner of My Food and Level Kitchen directly attributed the service disruptions to these conditions. The phrase "на дорогах был апокалипсис" ("on the roads there was an apocalypse") was used to characterize the severity of the situation, highlighting the extraordinary difficulty faced by delivery drivers attempting to navigate the city.

The operational impact was significant, creating a backlog of orders and complicating communication with customers awaiting delivery. The weather event represented a major logistical hurdle for businesses dependent on timely road-based transportation.

In the aftermath of the storm, My Food and Level Kitchen faced a surge of customer inquiries regarding delayed and undelivered orders. The company prioritized a comprehensive response to ensure all affected clients received proper attention and resolution.

The owner has since confirmed that the situation is fully under control. Every single customer inquiry has been processed and addressed through one of two clear outcomes:

• Orders were successfully delivered to customers who chose to wait
• Full refunds were issued to customers who requested them

This systematic approach ensured that no customer was left without a resolution. The company's commitment to processing all requests demonstrates a customer-first philosophy even during periods of extreme operational stress.

The owner's public explanation of the delays serves as a model of transparent communication during a crisis. Rather than allowing speculation to grow, the business proactively addressed the root cause of the service interruptions.

By attributing the delays directly to the historic snowfall, the company provided customers with a clear, factual context for the disruptions. This approach helps maintain trust and understanding, even when external factors beyond a company's control impact service quality.

The swift resolution of all outstanding issues—whether through delivery or refund—further reinforces the company's operational commitment. The statement confirms that the business has moved beyond the crisis phase and is now operating under normal conditions.

The January 2026 snowstorm serves as a stark reminder of how extreme weather events can disrupt even the most established service industries. For food delivery services in Moscow, this event tested contingency planning and customer service protocols under pressure.

With all customer issues now resolved, My Food and Level Kitchen have effectively closed the chapter on this weather-related disruption. The company's handling of the situation—from acknowledging the severe road conditions to ensuring complete customer satisfaction—sets a precedent for managing future unforeseen events.

Customers can now expect normal service delivery, with the lessons learned from this historic weather event likely informing future operational strategies for winter conditions.