Quick Summary
- 1Unprecedented snowfall in Moscow during January 2026 created catastrophic road conditions, described by one business owner as an 'apocalypse.
- 2This severe weather directly caused significant delivery delays for food services, including My Food and Level Kitchen.
- 3The company has confirmed that all customer inquiries and complaints regarding these delays have been fully processed.
- 4Customers affected by the delays have either received their orders or received full refunds for their purchases.
Quick Summary
Severe weather in Moscow during January 2026 created unprecedented challenges for the city's food delivery infrastructure. Historic snowfall led to what one industry leader described as an 'apocalypse' on the roads, causing widespread delays for numerous services.
The situation particularly impacted My Food and Level Kitchen, where the owner has now provided a clear explanation for the disruptions. The company has confirmed that all operational issues stemming from the weather have been addressed, with every customer concern receiving a complete resolution.
The January 2026 Storm
Moscow experienced a period of extreme winter weather in January 2026, with intense snowfall creating hazardous conditions across the entire city. The accumulation of snow and ice brought transportation to a near standstill, severely impacting logistics and delivery networks that rely on road access.
The owner of My Food and Level Kitchen directly attributed the service disruptions to these conditions. The phrase "на дорогах был апокалипсис" ("on the roads there was an apocalypse") was used to characterize the severity of the situation, highlighting the extraordinary difficulty faced by delivery drivers attempting to navigate the city.
The operational impact was significant, creating a backlog of orders and complicating communication with customers awaiting delivery. The weather event represented a major logistical hurdle for businesses dependent on timely road-based transportation.
"On the roads there was an apocalypse"— Owner of My Food and Level Kitchen
Customer Impact & Resolution
In the aftermath of the storm, My Food and Level Kitchen faced a surge of customer inquiries regarding delayed and undelivered orders. The company prioritized a comprehensive response to ensure all affected clients received proper attention and resolution.
The owner has since confirmed that the situation is fully under control. Every single customer inquiry has been processed and addressed through one of two clear outcomes:
- Orders were successfully delivered to customers who chose to wait
- Full refunds were issued to customers who requested them
This systematic approach ensured that no customer was left without a resolution. The company's commitment to processing all requests demonstrates a customer-first philosophy even during periods of extreme operational stress.
Business Response & Transparency
The owner's public explanation of the delays serves as a model of transparent communication during a crisis. Rather than allowing speculation to grow, the business proactively addressed the root cause of the service interruptions.
By attributing the delays directly to the historic snowfall, the company provided customers with a clear, factual context for the disruptions. This approach helps maintain trust and understanding, even when external factors beyond a company's control impact service quality.
The swift resolution of all outstanding issues—whether through delivery or refund—further reinforces the company's operational commitment. The statement confirms that the business has moved beyond the crisis phase and is now operating under normal conditions.
Looking Ahead
The January 2026 snowstorm serves as a stark reminder of how extreme weather events can disrupt even the most established service industries. For food delivery services in Moscow, this event tested contingency planning and customer service protocols under pressure.
With all customer issues now resolved, My Food and Level Kitchen have effectively closed the chapter on this weather-related disruption. The company's handling of the situation—from acknowledging the severe road conditions to ensuring complete customer satisfaction—sets a precedent for managing future unforeseen events.
Customers can now expect normal service delivery, with the lessons learned from this historic weather event likely informing future operational strategies for winter conditions.
Frequently Asked Questions
The delays were caused by severe snowfall that created catastrophic road conditions across Moscow. The owner of My Food and Level Kitchen described the situation as an 'apocalypse' on the roads, which severely impacted delivery logistics and timing.
The company confirmed that all customer inquiries regarding the delays have been fully processed. Every affected customer has received either their delayed order or a full refund, ensuring complete resolution of all outstanding issues.
Yes, the company has confirmed that all issues stemming from the January 2026 snowstorm have been resolved. The statement indicates that the business has moved past the disruption and is operating under normal conditions.
